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MedicAlert Foundation Earns Customer Service Award

Jonathan McCorkell - jonathan@turlockcitynews.com

May 28, 2014

Turlock’s MedicAlert Foundation was awarded the 2014 Customer Relationship Management Excellence Award by Gartner and 1to1 Media at the Gartner Customer 360 Summit in Orlando on May 20.

MedicAlert was honored for its customer service optimization project, known as PUMA (Phenomenal Undertaking at MedicAlert). The international nonprofit was presented the Bronze award in the Customer Service Initiative award category.

"We are honored to be receiving this award and recognition for our customer service efforts;" said MedicAlert COO Karen Lamoree. "Customer service is the heart of our charity and we place tremendous value on the services we provide."

She added that MedicAlert Foundation, which provides medical ID products backed by a suite of live 24/7 services, achieved project success by transforming the attitudes and mindsets of its internal audiences through enterprise-wide adoption of its CRM and technology project.

"The PUMA Project has been hugely successful because of our staff and their ability to make dramatic changes to our customer service delivery; therefore, this award is shared among all members of our organization," Lamoree said.

1to1 Media is an online destination for customer strategy resources, helping organizations to optimize their customer experience and realize the greatest value from their customers.

Jonathan McCorkell - jonathan@turlockcitynews.com

Porch Pirates Arrested After Pursuit From Turlock

December 29, 2022 No Comments

STANISLAUS COUNTY – Authorities arrested two theft suspects after a pursuit from South Turlock Thursday afternoon ended in Merced County. Investigators with the Stanislaus County

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September 15, 2022 No Comments

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