A fiber cable cut in San Joaquin County is causing some technical issues for some cell phone users in Stanislaus County, including losing the ability to call 911.
Verizon Wireless confirmed Wednesday morning that they are experiencing technical issues in parts of San Joaquin and Stanislaus counties due to another carrier’s fiber optic cable being cut Tuesday evening.
“Verizon Wireless technicians are working with the landline operator to restore the service as quickly as possible,” said Verizon spokesperson Heidi Flato. “We apologize for any inconvenience this may cause.”
Turlock police spokesperson Sgt. Stephen Webb said that there is no issue with the police department’s phones, but Verizon customers may by unable to call 911 in Turlock.
If you need assistance in Turlock and cannot dial 911, please contact the Turlock Police Department at 209-668-1200 or 209-668-5550, or the Turlock Fire Department at 209-668-5580.
The Ceres Police Department reported this morning that Verizon Wireless customers could not call 911. If you need assistance in Ceres and cannot dial 911, please call the Ceres Police Department at 209-538-5713.
The 911 outage may also be affecting AT&T customers in the area. AT&T spokesperson Matthew Cross said that crews are working at the site of the damaged cable, which appears to be caused by vandalism.
"We are investigating yesterday evening’s vandalism in the Stockton area and cooperating with local law enforcement to find those responsible," said Cross. "The damage is affecting wireless, wireline, U-verse and emergency 911 services for some area customers. Technicians are working diligently to repair the damage and restore service. Vandalism is a serious matter that affects public safety and the community at large. "
Along with the 911 issue, the Turlock Irrigation District is experiencing issues with their phone system.
“Portions of Turlock and the greater region, including TID facilities, are currently experiencing significant phone system outages,” reads the TID website. “TID is aware of this and is working with our phone service provider to remedy the situation.”
TID has opened limited, emergency phone lines to assist customers with any needs. To report a power outage, call 209-883-8312 or email email@example.com. To contact customer service, call 209-883-8214, 209-252-1912 or 209-262-6195 or email firstname.lastname@example.org. To place a water order, call 209-883-8351. To reach the TID Service Department, call 209-262-6325.
TurlockCityNews.com will continue to look into affected customers and update the information as details become available.